Good to know
Frequently asked questions
Everything you need to know before your flying dress moment. Can't find your answer? Message us on WhatsApp.
01
About the experience
What is Flying Dress Cartagena®?
Colombia's original registered flying dress photography company. We've photographed over 1,000 people in the most beautiful corners of Cartagena, and we're the only company offering flying dress sessions on the water.
How do I book?
Choose your location, date, dress and add-ons right here on our website, or message us on WhatsApp and we'll set everything up for you.
Where can we shoot?
The historic Old City, colorful Getsemaní, Cartagena's beaches, and out on the water with our sunset catamaran or The Cartagena Luxe Island Edit, a full-day catamaran experience to the Rosario Islands. We can also photograph you at your accommodation when the property allows it.
Can couples, families and groups book?
Yes. We photograph couples, mothers and daughters, friends and celebration groups. Group sessions include individual portraits and group shots.
Why are sessions so early?
Cartagena gets very hot as the day goes on. Early mornings are cooler and more comfortable, the light is softer, and the streets are quieter.
How long is a session?
You choose your session length when you book. Sessions range from 30 minutes to 2 hours.
02
Your shoot day
Do you provide the dress?
Yes. Our white glove service, the first of its kind in Cartagena, delivers your dress right to your accommodation.
Is transportation included?
Yes. We take you to your shoot and back to your accommodation.
When will your team arrive?
Before your start time, so there's time to get dressed and styled: 45 minutes for 1 to 2 people, 1 hour for 3 to 6, and 90 minutes for 7 or more.
Can friends or family come along?
If you're booking for one person, one guest may ride with you. For 2 or more people, only those being photographed ride with us. Everyone is welcome to watch; we'll share the location so they can meet us there.
I'm staying outside the city. Is that OK?
Absolutely. Locations more than 7 km from the Clock Tower, such as La Boquilla and Manzanillo, have an additional transportation fee.
I'm arriving on a cruise ship. Can I still book?
Yes. Share your ship name and docking time when you book, and we'll plan your session around it.
Do you offer hair and makeup?
Yes. Our professional hair and makeup artists create camera-ready looks that hold up in Cartagena's heat. Makeup is done before dress styling.
What add-ons are available?
Videography with drone, a social media reel, a vintage car, a horse (beach sessions only), a luxury photo book and expedited processing.
03
Your photos
How many photos do I receive?
It depends on your package and how many people are in your session. You can add more when you choose your favorites in your gallery.
Can I share and post my photos?
Yes. Unlimited usage rights are included.
When will I receive my photos?
You'll receive a private gallery link to choose your favorites within 48 hours of the end of your session. Your edited photos arrive 10 to 14 days after you make your selection. Expedited processing delivers them within 72 hours of your selection. You can follow along anytime on our Photo Tracker.
Do you use AI?
No AI-generated images, ever. Every photo is really you, finished by hand until it's magazine ready. See it for yourself on The Art of the Edit.
04
Payments and policies
How does payment work?
A deposit reserves your date. The balance is due on the day of your shoot, by credit or debit card, Zelle or CashApp.
What if it rains?
If rain arrives at your session time, we can postpone by an hour or two, or reschedule you for another day. In four years, we've had to reschedule fewer than 10 sessions because of rain.
What is your refund policy?
When you book, we reserve that time for you alone and turn away other bookings. For that reason, deposits are non-refundable. If weather prevents your shoot, we reschedule.